Make Donors Feel Welcome While Making a Difference (Customer Service)

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Description

Volunteer with Vitalant – Blood Drive Support
Help save lives right here in Lubbock!

Donating blood is one powerful way to make a difference—but you can also support our mission by volunteering your time. As a Blood Drive Volunteer, you'll play an essential role in creating a positive experience for blood donors and helping patients receive the lifesaving blood they need.

We need help at our Donation Center in Lubbock and at Mobile Blood Drive within the community of Lubbock, TX. 


What you'll do:

  • Greet and check-in donors with a warm welcome

  • Provide pre-donation materials and answer general questions

  • Keep the refreshment/hospitality area stocked, clean, and comfortable for donors after they give blood

  • Offer promotional items (when available) and encourage donors to give the best product for their blood type

  • Monitor donor flow to ensure everything runs smoothly

  • Deliver outstanding customer service from start to finish

  • Report any concerns to staff, such as donors feeling unwell

  • Assist with reminder or rescheduling calls, as needed


Qualifications/Requirements:

  • Must be 16 years of age or older
  • Must pass Criminal Background Check if 18 or older
  • Must have a valid Social Security Number
  • Ability to communicate effectively and provide excellent customer service
  • Demonstrate professional demeanor at all times 
  • Comfortable working with people from diverse communities and backgrounds  
  • Ability to understand technology needed for position: Donor Check-in, tablets, smart phones, apps, etc.
  • Ability to regularly commit to a schedule, arrive punctually, and adapt to changes
  • Reliable transportation
  • Commit to 50 hours per calendar year


Required Training: 

  • Vitalant Volunteer Orientation 
  • Blood Drive Volunteer Role-specific Training 
  • Onboarding with Volunteer Specialist

To learn more about our volunteer opportunities and positions, click the link here: Vitalant Volunteer Portal.

Details

Get Connected Icon 16 and older
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Location

Get Connected Icon 2523 48th St
Lubbock, TX  79413